GTC

General Terms and Conditions  

The contract concluded on the basis of this document is not filed (it is not accessible afterwards, the conclusion of the contract is evidenced by the order data), it is concluded in electronic form only, it is not a written contract, it is written in Hungarian, it does not refer to a code of conduct. In the event of any questions regarding the operation of the website or the ordering process, please contact us at the contact details provided. These GTC apply to the legal relations on the Service Provider's website (https://websegely.hu/) and its subdomains. These GTC are permanently available (and can be downloaded and printed at any time) from the following website: https://websegely.hu/altalanos-szerzodesi-feltetelek/  

Definitions:  

User: Any natural person, legal entity or organisation that uses the services of the Service Provider shall enter into a contract with the Service Provider.  

Consumers: A User who is a natural person acting outside the scope of his or her profession, self-employment or business activity.  

Business: A person acting in the course of his or her profession, self-employment or business.  

Service provider: A natural or legal person or unincorporated organisation providing an information society service, who provides a service to the User, who concludes a contract with the User. 

Product: The services provided by the Service Provider, in this case website, landing page, webshop, blog page design and planning and the related tasks. 

  1. PROVIDER DETAILS:

The name of the service provider is Websegély.hu Bt. 

The contact details of the service provider, the regularly used e-mail address for contacting customers: info[at]websegely.hu    

Name of the registering authority: Vas Vármegyei Kormányhivatal  

Phone number of the service provider: +36-70/803-6066

Language of the contract: Hungarian  

Name, address and e-mail address of the hosting provider: Tárhely.Eu Szolgáltató Kft., 1144 Budapest, Ormánság utca 4. X. floor 241., support@tarhely.eu 

  1. BASIC PROVISIONS:

2.1. The issues not regulated in these GTC and the interpretation of these GTC shall be governed by Hungarian law, in particular with regard to the provisions of Act V of 2013 on the Civil Code ("Civil Code") and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Elker. tv.), and the relevant provisions of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.  

2.2. These GTC are effective from 01 September 2023 and shall remain in force until revoked. The Service Provider is entitled to unilaterally amend the GTC (circumstances giving rise to amendment: change in legislation, business interest, company-related changes). The Service Provider will publish the amendments on the website. Contracts already signed and concluded shall not be subject to the new amendment. 

2.3. The Service Provider reserves all rights with respect to the website, any part thereof and the content displayed thereon, as well as the distribution of the website. You may not download, electronically store, process or sell the content of the website or any part thereof without the written consent of the Provider. 

 

  1. THE ACTIVITY ON THE WEBSITE

3.1. These general terms and conditions (hereinafter referred to as "GTC") shall apply to the Website development and ancillary services provided by the Service Provider (hereinafter collectively referred to as "Service(s)") (hereinafter referred to as "Treaty") and form an integral part of these individual contracts. 

3.2 The Service Provider may list on its website the products it sells (website design, website development and accessories) to customers interested in the service. Furthermore, it publishes, under copyright protection, writings and blog articles related to the products or even completely independently of them, which are of interest to users. 

3.3 The Service Provider may also provide other downloadable resources on its website, free of charge or for a fee. 

 

 

  1. SERVICE ORDER

4.1. The terms and conditions of the Contract shall be agreed by the Service Provider with the customer specified in the individual contract (hereinafter: "Customer" or "User") is included in the individual offer sent to. The individual contract is concluded by the Customer accepting the Service Provider's offer by (electronically) signing it. The individual contract concluded may be amended in the same way by mutual agreement of the parties. The Service Provider, as the tenderer, shall in any case specify in the individual offer the period of its tender commitment, after the expiry of which it shall not be bound by the statement contained in the offer.

4.2. The User is obliged to provide his/her own real data when placing an order. In case of false data or data that can be linked to another person, the electronic contract is null and void. The Service Provider excludes its liability if the User uses its services in the name of another person, using the data of another person.  

4.3. The Service Provider shall not be liable for any problems or errors that may be caused by incorrect and/or inaccurate data provided by the User.  

 

  1. THE RANGE OF PRODUCTS AND SERVICES THAT CAN BE PURCHASED

5.1 Activity on the website: the Service Provider may publish on its website the products it sells (website design, website development and other related workflows) for customers interested in the following services. It also publishes, under copyright protection, writings and blog articles of interest to users, whether related to the products or completely independently of them. The Service Provider may also provide other downloadable help material on its website, free of charge or for a fee.  

5.2. The services displayed can be ordered from the website online by e-mail, on paper in writing (in some cases by telephone). The prices displayed for the services are in HUF, gross prices (i.e. they include VAT as required by law or, if the Service Provider invoices VAT-free, the prices are the amounts payable).  

5.3. On the website, the Service Provider shall provide details of the name and description of the service.  

5.4. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.  

5.5. If, despite all due care, the Service Provider displays an incorrect price on the Website, in particular a clearly incorrect price, e.g. a "0" Ft or "1" Ft price that differs significantly from the well-known, generally accepted or estimated price of the service, or a price of "0" Ft due to a system error, the Service Provider is not obliged to confirm the order at the incorrect price, but may reject the offer and offer to confirm the correct price, in the knowledge of which the User may withdraw from the purchase. A significant difference is considered to be a difference of at least 50 % from the market value of the product or service, whether positive or negative, in accordance with domestic case law. However, we would like to inform the Users that the law does not define the concept of a conspicuous disproportion in value (Civil Code, § 6:98).  

5.6. In the case of a price error of the magnitude described in point 5.5, there is a striking discrepancy between the true price of the product and the advertised price, which should be immediately apparent to the average consumer. According to Act V of 2013 on the Civil Code (Civil Code), a contract is concluded by the mutual and consensual expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. if there is no mutual and unanimous expression of the will of the parties, the contract is not valid and does not give rise to rights and obligations. 

 

  1. CONDITIONS OF USE OF THIS WEBSITE

 

6.1. Responsibility for the use of the website 

A) The User may use the Website solely at his/her own risk and accepts that the Service Provider shall not be liable for any material or non-material damage arising from the use of the Website, in addition to liability for intentional breach of contract or for damage to human life, bodily injury or health.

B) The Service Provider excludes all liability for the conduct of the users of the Website.

C) The User shall ensure that the use of the Website does not directly or indirectly violate the rights of third parties or the law. The User shall be fully and exclusively responsible for his/her own conduct, in which case the Service Provider shall fully cooperate with the competent authorities in order to detect any infringements.

D) The Service Provider has the right, but not the obligation, to monitor the content (e.g. comments) that may be made available by Users during the use of the Website, and the Service Provider has the right, but not the obligation, to search for signs of illegal activity with regard to the published content.

E) The Service Provider's website, subpages may contain links that may lead to the websites of other service providers. The Service Provider is not responsible for the privacy practices or other activities of such other service providers.

 

6.2. Copyright 

A) By browsing the website and the related social networking site, the User agrees to read the content that is the intellectual property of the operator of the site and to use it exclusively for the purpose of obtaining personal information. The operator of the website and the community site, as the owner of the rights, does not consent to the commercial use of this published content and to its unchanged or largely similar reproduction or use. By accepting these terms and conditions, the User also submits to the jurisdiction of the Hungarian courts having jurisdiction over Hungarian copyright law and the jurisdiction of the Hungarian court in the place where the website operator is established.

B) If the Service Provider detects that the content of the website is demonstrably identical or similar to the content of a third party website, the Service Provider will copy 200 000 HUF/month, i.e. two hundred thousand forints per month charge a penalty to the unlawful user. A copied page is also deemed to be a copied page if the receipt contains more than 20% of the total content of the page, text, images or graphics that have not been copied without permission. Also, if you have not copied a whole page, the penalty is HUF 60.000 gross per image and HUF 20.000 gross per word. The User acknowledges that this penalty is not excessive and browses the site with this in mind. In the event of copyright infringement, the Service Provider shall apply for a notarial certificate of fact, the amount of which shall also be charged to the infringing User.By accepting the User expressly accepts this penalty agreement.

C) In order to protect confidentiality and reputation, the Service Provider and the Customer shall treat the existence and content of the Contract and all information concerning it as business secrets. They shall use it solely for the purpose of performing their obligations under the Contract and in accordance with its terms. The Parties shall regard as business secrets all information, including the fact and content of discussions, negotiations and negotiations in progress between them, relating to the Supplier's business or intellectual property, which the Supplier discloses to the Customer or its representative or contact person. The Customer undertakes to refrain from any conduct or behaviour that may damage the reputation of the Service Provider during the term of the specific contract and after its termination.

 

7. THE ORDER PROCESS 

 

7.1. The User decides which service to request based on the options available on the Service Provider's website. 

7.2. The User will contact the Service Provider with the chosen service and a free consultation will be held to discuss the details. This will then be put in writing, the content and cost of which will be agreed upon and a written contract will be drawn up and signed by the parties. 

7.3. The User is required to provide the first and last name (company name), country, street, house number, city, postal code, telephone number and e-mail address for billing purposes.  

7.4. The Service Provider shall provide the General Terms and Conditions and the Privacy Policy document together with the contract, which the User shall sign to confirm that he/she has read, understood and accepted.  

7.5. If the User finds everything satisfactory and has signed the contract and documents, he/she is obliged to pay the agreed amount of the commission 50%, as an advance, to the Service Provider within 3 days after signing the contract. This may be derogated from by special agreement for specific reasons. 

7.6. The Service Provider will confirm the successful order and the receipt of the Advance Payment by e-mail and will start to provide the ordered service.  

 

 

  1. BINDING NATURE OF THE OFFER, CONCLUSION OF THE CONTRACT

8.1. The receipt of the offer and advance sent by the User shall be confirmed by the Service Provider to the User by e-mail without delay. The subject of the e-mail is "Order (Order ID)". This confirmation e-mail contains the data provided by the User during the ordering process (billing address information), the order ID, the date of the order, the method of payment, the amount and time of the advance paid, the service ordered, the price and the remaining balance to be paid, as well as the scheduled time for the performance of the service. 

8.2. If the User does not receive the confirmation e-mail within 1 day after the payment of the deposit, he/she shall immediately, but no later than within 2 days, notify the Service Provider at the e-mail address or telephone number presented in section "2. 

8.3. The confirmation e-mail received by the Service Provider constitutes acceptance of the offer made by the User, which creates a valid contract between the Service Provider and the User. This contract will be registered by the Service Provider, with the same registry ID as the order ID.  

8.4. The User shall be exempted from the obligation to make an offer if he/she does not receive a confirmation e-mail from the Service Provider regarding the order sent within 72 hours at the latest. Deviation from this is possible by special agreement due to the occurrence of an unforeseen event. The Service Provider must immediately notify the User of this unforeseen event, otherwise the 72-hour grace period will remain in force. 

8.5. If the User has already sent his/her order to the Service Provider and notices an error in the data contained in the confirmation e-mail, he/she shall notify the Service Provider within 1 day in order to avoid incorrect fulfilment of the order. 

8.6 The order shall be deemed to be a contract concluded by electronic means to which it relates: 

  • Act V of 2013 on the Civil Code (Civil Code Act);
    - Act CVIII of 2001 on certain aspects of electronic commerce services and information society services (Eker tv.);
    - Act CLV of 1997 on Consumer Protection (Fgytv.);
    - Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers (Act XLVII of 2008);
    - is governed by Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses, taking into account Directive 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL;
    - Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables. 

8.7.  The Customer agrees that if the Service Provider requests additional changes or modifications to the Services specified in the Contract or the terms and conditions set out therein, the Service Provider shall be entitled to claim the pro rata fee (in excess of the Contractor's fee) for such additional work.

 

9. 

 

9.1. The User shall pay the agreed final amount of 50% to the Service Provider by bank transfer or in cash before the start of the work, based on the mutually signed Customer Agreement. In the case of a transfer, it is always necessary to indicate the order number in the comment field.  

9.2. The User shall pay the second 50% of the total amount invoiced, i.e. the remaining amount, to the Service Provider within 48 hours after the work has been accepted and completed. If the User fails to comply with this obligation, the Service Provider shall have the right to block the User's access to the ordered website, i.e. to reclaim the service. 

 

10. ISSUING AN INVOICE 

 

The invoice will be sent by the Service Provider to the User's e-mail address in the form of an e-invoice, after the amounts received, which must be paid within 48 hours. 

 

11. PROCESSING AND FULFILLING ORDERS

11.1. Orders are processed during working hours. It is also possible to place an order outside the times indicated as order processing times, but if the order is placed after working hours, it will be processed the following day.  

11.2. The general time limit for performance, unless otherwise specified in the contract, is 30 working days from the date of conclusion of the contract. 

11.3. The User may modify or cancel his/her order, the contract between them shall prevail and the User acknowledges that he/she may exercise his/her right of withdrawal to exercise his/her cancellation.  

11.4. In the event of a delay on the part of the Service Provider, the User is entitled to set a grace period. If the Service Provider does not perform within the grace period, the Customer shall be entitled to withdraw from the contract.  

11.5. The User is entitled to withdraw from the contract without notice if:  

a) the Service Provider has refused to perform the contract; or

(b) the contract should have been performed at the time agreed by the parties or by reason of the recognisable purpose of the service and not at any other time.

11.6. If the Service Provider fails to fulfil its contractual obligation because it does not have the appropriate equipment for the product specified in the contract, it shall immediately inform the User thereof and shall replace the equipment, otherwise it shall immediately refund the amount paid by the User.  

11.7. The Service Provider draws the Users' attention to the fact that if the User does not take delivery of the products ordered (regardless of the payment method), the User is in breach of contract. According to the Civil Code (§ 6:142), whoever causes damage to the other party by breach of contract is obliged to compensate for it. He is exempted from liability if he proves that the breach of contract was caused by circumstances beyond his control, unforeseeable at the time of the conclusion of the contract, and which he could not reasonably have been expected to avoid or prevent. Compensation shall be paid for the damage caused to the subject of the service. In the event of intentional breach of contract, the Supplier shall be liable for the total loss. 

 

  1. DRUG OF ACCEPTANCE

12.1. Pursuant to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract or cancel the ordered product/service within 14 days of receipt of the ordered product/service without giving any reason. If the business does not comply with this information, the 14-day withdrawal period is extended by twelve months. If the Supplier provides the information after the expiry of the 14 days from the date of receipt of the product or the date of conclusion of the contract, but within 12 months, the period for withdrawal shall be 14 days from the date of communication of this information.  

12.2. The Consumer may exercise the right of withdrawal by means of an unambiguous declaration to this effect or by means of the model declaration set out in Annex 2 to Government Decree 45/2014 (26.II.26.).  

12.3. The period for exercising the right of withdrawal expires 14 days after the date on which the Consumer or a third party designated by the Consumer takes delivery of the product.  

12.4. The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.  

12.5. The User must return the access rights to the website taken over to the Service Provider immediately after the User has notified the intention to withdraw.  

12.6. The right of withdrawal does not apply to a product which has been manufactured on the instructions or at the express request of the consumer or which is clearly personalised for the consumer.  

12.7. The consumer may also not exercise the right of withdrawal  

(a) in the case of a contract for the provision of a service, after the service has been wholly performed, if the undertaking has begun performance with the consumer's express prior consent and the consumer has acknowledged that he will lose his right of withdrawal after the service has been wholly performed;

B) in respect of a product or service whose price or charge is subject to fluctuations in the financial market which cannot be influenced by the undertaking and which are possible even during the period during which the right of withdrawal may be exercised;

C) According to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.2014) on the detailed rules for contracts between consumers and businesses, consumers do not have the right to terminate a contract for services related to leisure activities (...) if the contract has a specific delivery date or deadline (courses, training).

(D) in the case of a contract for a service where the undertaking visits the consumer at the consumer's express request to carry out urgent repair or maintenance work;

E) in respect of digital content provided on a non-tangible medium, where the undertaking has begun performance with the consumer's express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he or she will lose the right of withdrawal once performance has begun.

12.8. The Service Provider shall reimburse the amount paid to the Consumer immediately upon receipt of the notice of withdrawal in accordance with the above legislation, but no later than 14 days after becoming aware of the withdrawal. 

12.9. The refund will be made using the same payment method as the original transaction, unless the Consumer explicitly agrees to a different payment method; no additional costs will be charged to the Consumer as a result of using this refund method.  

12.10. In the case of a written withdrawal, it is sufficient for the consumer to send the withdrawal notice within 14 days.  

12.11. The consumer complies with the time limit if he returns or hands over the product(s) before the 14-day period has expired. The return is deemed to have been made within the time limit if the consumer sends the product(s) before the expiry of the time limit.  

12.12. The refund may be withheld by the Supplier until the goods(s) have been returned or the Consumer has provided proof that they have been returned, whichever is the earlier.  

12.13. If the Consumer wishes to exercise his/her right of withdrawal, he/she may do so in writing (using the enclosed form), by telephone or in person at one of the Service Provider's contact details. In the case of written notification by post, the date of posting will be taken into account, and in the case of notification by telephone, the date of notification by telephone.  

12.14. The consumer is liable only for depreciation resulting from use beyond that necessary to establish the nature, characteristics and functioning of the product.  

12.15. Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses is available here ( https://net.jogtar.hu/jogszabaly?docid=a1400045.kor ). 

12.16. Directive 2011/83/EU of the European Parliament and of the Council is available here ( https://eur-lex.europa.eu/LexUriServ/ LexUriServ.do?uri=OJ:L:2011:304:0064:0088:EN:PDF ) 

12.17. The Consumer may also contact the Service Provider with other complaints using the contact details provided in these GTC.  

12.18. The right of withdrawal is only available to Users who are consumers within the meaning of the Civil Code.  

12.19. The right to withdraw does not apply to an undertaking, i.e. a person acting in the course of his or her profession, self-employment or business. 

12.20. The procedure for exercising the right of withdrawal:  

  1. A) If the Consumer wishes to exercise the right of withdrawal, he/she must notify the Service Provider of his/her intention to withdraw by contacting the Service Provider.
  2. B) The consumer can exercise his right of withdrawal within the time limit if he sends his notice of withdrawal before the expiry of the 14th day after receipt of the product. In the case of written withdrawal, it is sufficient to send only the withdrawal notice within 14 days. In the case of notification by post, the date of posting will be taken into account, in the case of notification by email or fax, the date of sending the email or fax will be taken into account.
  3. C) In the event of withdrawal, the Consumer shall return the ordered product to the Service Provider's address without delay, but no later than 14 days from the date of the notification of withdrawal. The deadline is deemed to have been met if the product is sent before the 14-day deadline (i.e. it does not have to arrive within 14 days).

 

  1. LIBERTY

Incorrect performance  

The debtor is in default if the service does not meet the quality requirements laid down in the contract or by law at the time of performance. The obligor is not in defect if the person entitled knew of the defect at the time of the conclusion of the contract or should have known of the defect at the time of the conclusion of the contract. Any term in a contract between a consumer and a business which derogates from the provisions of this Chapter relating to implied warranties and guarantees to the detriment of the consumer is void.  

Business User: a person acting in the course of his/her profession, self-employment or business.  

 

Good standing

The Service Provider warrants the Website for a period of 1 year from the date of delivery and shall be liable for any defects in the Service Provider's performance. Under the warranty, the Service Provider undertakes to correct, upon notification by e-mail by the Customer, any defects directly caused by the Service Provider's defective performance and the correction of which is necessary to restore the essential functionality of the Website. By 'substantially functional' is meant the condition of the Website at the time of the handover and the compliance of the Website with the requirements of the specific contract. However, the Service Provider shall not be liable for any defects, deficiencies or lack of user experience beyond the above.

 

Accessories warranty  

13.1. In which cases can the User exercise the right to a warranty? In the event of defective performance by the Service Provider, the User may assert a claim for warranty against the Service Provider in accordance with the rules of the Civil Code.  

13.2. What are the User's rights under a warranty claim? The User may, at his/her option, make the following warranty claims: repair or replacement, unless the User's choice of one of these claims is impossible or would involve disproportionate additional costs for the company compared to other claims. If the repair or replacement is not or could not be requested, the User may request a proportionate reduction in the price or have the defect repaired or replaced by another party at the expense of the undertaking or, as a last resort, may withdraw from the contract. The User may transfer his right of warranty from one of his choice to another, but the cost of such transfer shall be borne by the User, unless it was justified or the enterprise gave a reason for it.  

13.3. What is the time limit for the User to claim under the warranty? The User (if he/she is a consumer) must notify the defect as soon as it is discovered, but not later than two months after the defect is discovered. Please note, however, that you cannot claim for any damages beyond the two-year limitation period (in the case of businesses) from the date of performance of the contract. 

13.4. Who can you claim against? The User may assert a warranty claim against the Service Provider.  

13.5. What are the other conditions for exercising your rights under the warranty (if you are a consumer)? Within six months from the date of performance, there are no conditions for the exercise of the right to claim for damages other than the notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after six months from the date of performance, the User shall be obliged to prove that the defect discovered by the User existed at the time of performance. Product Warranty  

13.6. In which cases can consumers exercise their right to a product warranty? In the event of a defect in a movable good (product), consumers can choose to claim either a warranty for accessories or a product warranty.  

13.7. What rights does a consumer have under a product warranty claim? As a product warranty claim, a consumer can only ask for the repair or replacement of a defective product.  

13.8. In which cases is the product considered defective? A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.  

13.9. What is the deadline for consumers to claim under product warranty? Consumers have two years from the date on which the product was placed on the market by the manufacturer to make a product warranty claim. Once this period has elapsed, he loses this right.  

13.10. Against whom and under what other conditions can you enforce your product warranty claim? You can only enforce your product warranty claim against the manufacturer or distributor of the movable item. The consumer has to prove that the product is defective in order to bring a product warranty claim.  

13.11. In which cases is the manufacturer (distributor) exempted from its product warranty obligation? The manufacturer (distributor) is only exempted from his product warranty obligation if he can prove that: - the product was not manufactured or placed on the market in the course of his business, or - the defect was not detectable according to the state of science and technology at the time of placing on the market, or - the defect in the product results from the application of a legal or regulatory provision. The manufacturer (distributor) need only prove one ground for exemption. Please note that you cannot claim both an accessory warranty and a product warranty for the same defect at the same time. However, if your product warranty claim is successful, you may pursue your accessories warranty claim against the manufacturer for the replaced product or repaired part.  

13.12. The Service Provider is not liable for damages resulting from incorrect or negligent handling, excessive use or other than the specified use, or other improper use of the products after the risk of damage has passed. 

 

Responsibility

The Service Provider shall not be liable for any damages resulting from the operation or use of software that was not developed by the Service Provider, but only purchased by the Service Provider for the creation of the website (e.g. SSL encryption, various plug-ins, webmail interface, SEO tools, etc.) - even if the damages can be proven to have been caused by such software. The Service Provider does not undertake to modify, repair or update them, these tasks do not form part of its contractual obligations. The Service Provider will do its utmost to ensure the proper functioning of these third-party products, but due to the specific nature of the services, it cannot guarantee that they will function properly. The Service Provider shall not be liable for any content (images, videos, texts, sound files) provided by the Customer and displayed on the Website. The Service Provider shall not be liable for any loss of data or any other damage that may occur due to technical failures, interruption of operation or any other cause on the server of the hosting service provider. The Service Provider shall not be liable for any loss of data or any other damage caused by any third party service provider or the Customer. The Customer acknowledges that the Service Provider's liability for any damages in connection with the Individual Contract shall be limited to the amount of the fee due to the Service Provider under the Individual Contract.

 

  1. THE PROCEDURE IN CASE OF A WARRANTY CLAIM (FOR USERS WHO ARE CONSUMERS)

14.1. In a contract between a consumer and a business, the agreement of the parties may not derogate from the provisions of the Regulation to the detriment of the consumer.  

14.2. The onus is on the consumer to prove that the contract has been concluded (with an invoice or even just a receipt).  

14.3. The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider (Civil Code, § 6:166).  

14.4. The Service Provider shall keep a record of the warranty or guarantee claim notified to it by the consumer.  

14.5. A copy of the report shall be made available to the consumer without delay in a verifiable manner.  

14.6. If the Service Provider is unable to declare the enforceability of the consumer's warranty or guarantee claim at the time of its notification, it shall notify the consumer of its position within five working days in a verifiable manner, including the reasons for the rejection and the possibility of recourse to the conciliation body in the event of rejection of the claim.  

14.7. The Service Provider shall keep the minutes for three years from the date of their recording and shall produce them at the request of the supervisory authority.  

14.8. The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days. 

 

      15. ENFORCEMENT OF WARRANTY CLAIMS, COMPLAINT HANDLING 

15.1. The User may assert or report warranty claims and complaints at the following contact details: 

a) by telephone +36-70/803-6066 phone number (on working days between 09:00-17:00);
b) By e-mail to info[at]websegely.hu by e-mail.

15.2. The Service Provider shall, if it has the opportunity, remedy the verbal complaint immediately. If the immediate remedy of the oral complaint is not possible, due to the nature of the complaint or if the User does not agree with the handling of the complaint, the Service Provider shall keep a record of the complaint for five years, together with its substantive response to the complaint. 

15.3. The Service Provider is obliged to provide a copy of the report to the User in the case of a verbal complaint made in person, or, if this is not possible, to proceed according to the rules for written complaints detailed below. 

15.4. In the case of a verbal complaint communicated by telephone or other electronic communications service, the Service Provider shall send a copy of the report to the User no later than the time of the substantive reply. In all other cases, the Service Provider shall proceed in accordance with the rules applicable to written complaints. Complaints recorded by telephone or other means of communication shall be provided by the Service Provider with a unique identifier, which shall facilitate the subsequent tracing of the complaint. The Service Provider shall reply to the complaint received in writing within 30 days. The action shall be deemed to be the posting of the complaint for the purposes of this contract. If the complaint is rejected, the Service Provider shall inform the User of the reasons for the rejection. 

 

  1. FURTHER ENFORCEMENT OPTIONS

 

In the event that any consumer dispute between the Service Provider and the User is not resolved through negotiations with the Service Provider, the User has further options. 

16.1. Complaining to the consumer protection authority 

The User may initiate consumer protection proceedings against the Service Provider. A list of the district government offices acting in the first instance and their contact details can be found via the link below: http://jarasinfo.gov.hu/. 

16.2. Initiation of conciliation panel proceedings 

The User may initiate conciliation proceedings against the Service Provider. A list of conciliation bodies and their contact details can be found via the following link: https://bekeltetes.hu/. 

The competent authority according to the place of establishment of the Service Provider is Vas Várm County Conciliation Board  

Client reception: 9700 Szombathely, Rákóczi Ferenc u. 23.  

Phone numbers: (94) 312-356; (94) 506-645; (30) 956-6708  

Fax number: (94) 316-936  

President: Dr. Zoltán Kövesdi  

Website address: www.vasibekelteto.hu  

E-mail address: pergel.bea@vmkik.hu 

16.3. Initiating a complaint through the EU Dispute Settlement Platform 

If the problem or dispute you have raised during your online shopping is not resolved with the Service Provider or in the domestic forums, you can submit your complaint to the EU Dispute Settlement Body via the following platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU 

16.4. Initiation of legal proceedings 

The User may bring a civil action against the Service Provider. The court of law shall have jurisdiction to decide on the action. The lawsuit may also be brought before the court of the place of residence of the person concerned (for a list of courts and their contact details, please click on the link below): http://birosag.hu/torvenyszekek. 

 

16.5. At national level, the next VármNational Conciliation Boards are available: 

Baranya County Conciliation Board  

Address: Majorossy Imre u. 36, 7625 Pécs, Hungary Phone number: (72) 507-154; (20) 283-3422, Fax number: (72) 507-152, President: Dr. Ferenc Bércesi, Website address: www.baranyabekeltetes.hu E-mail address: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu  

Bács-Kiskun County Arbitration Board  

Address: 6000 Kecskemét, Árpád krt. 4. Correspondence address: 6001 Kecskemét Pf. 228. Telephone number: (76) 501-525; (76) 501-532; (70) 702-8403, Fax number: (76) 501-538, President: Dr. Zsuzsanna Horváth, Website address: www.bacsbekeltetes.hu E-mail address: bekeltetes@bacsbekeltetes.hu  

Békés Vármegyei Arbitration Board  

Address: 5600 Békéscsaba, Penza ltp. 5. Telephone number: (66) 324-976, Fax number: (66) 324-976, President: Dr. László Bagdi, Website address: www.bmkik.hu E-mail address: bekeltetes@bmkik.hu  

Borsod-Abaúj-Zemplén County Arbitration Board  

Address: 3525 Miskolc, Szentpáli u. 1. Phone number: (46) 501-091 (new cases); 501-871 (pending cases) President: Dr. Péter Tulipán, Website address: www.bekeltetes.borsodmegye.hu E-mail address: bekeltetes@bokik.hu 

Budapest Conciliation Board  

Address: 1016 Budapest, Krisztina krt. 99. Phone number: (1) 488-2131, Fax number: (1) 488-2186, President: Dr. Éva Veronika Inzelt Éva, Website address: https://bekeltet.bkik.hu/ E-mail address: bekelteto.testulet@bkik.hu  

Csongrád-Csanád County Arbitration Board  

Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: (62) 554-250/118 extension, Fax number: (62) 426-149, President: Dr. Horváth Károly, Website address: www.bekeltetes-csongrad.hu E-mail address: bekelteto.testulet@csmkik.hu  

Fejér County Conciliation Board  

Address: 8000 Székesfehérvár, Hosszúséta tér 4-6. Telephone number: (22) 510-310, Fax number: (22) 510-312, President: Dr. József Vári Kovács, Website address: www.bekeltetesfejer.hu E-mail address: bekeltetes@fmkik.hu; fmkik@fmkik.hu  

Győr-Moson-Sopron County Arbitration Board  

Address: 9021 Győr, Szent István út 10/a. Phone number: (96) 520-217, President: Dr. Bagoly Beáta, Website address: https://gymsmkik.hu/bekelteto E-mail address: bekeltetotestulet@gymskik.hu  

Hajdú-Bihar County Arbitration Board  

Headquarters: 4025 Debrecen, Petőfi tér 10.Administrative office: 4025 Debrecen, Vörösmarty u. 13-15.Telephone number: (52) 500-710; (52) 500-745, Fax number: (52) 500-720, President: Dr. Zsolt Hajnal, Website address: https://www.hbmbekeltetes.hu E-mail address: bekelteto@hbkik.hu  

Heves County Conciliation Board  

Address for correspondence: 3300 Eger, Pf. 440. Customer reception: 3300 Eger, Hadnagy u. 6. ground floor, Telephone number: (36) 416-660/105 extension, Fax number: (36) 323-615, President: Dr. István Gondos, Website address: www.hkik.hu/hu/content/bekelteto-testulet E-mail address: bekeltetes@hkik.hu  

Jász-Nagykun-Szolnok County Arbitration Board  

Address: 5000 Szolnok, Verseghy park 8. III. floor, Phone number: (20) 373-2570, Fax number: (56) 370-005, President: Dr. Lajkóné dr. Vígh Judit, Website address: https://www.iparkamaraszolnok.hu/ugyintezes/bekelteto-testulet E-mail address: bekeltetotestulet@iparkamaraszolnok.hu  

Komárom-Esztergom County Conciliation Board  

Address: 2800 Tatabánya, Fő tér 36 Phone number: (34) 513-010, Fax number: (34) 316-259, President: Dr. Gabriella Bures, Website address: www.kemkik.hu/hu/bekeltet-otilde-testulet E-mail address: bekeltetes@kemkik.hu  

Nógrád County Arbitration Board  

Address: 3100 Salgótarján, Alkotmány u. 9/a. Phone number: (32) 520-860, Fax number: (32) 520-862, President: Dr. Erik Pongó, Website address: www.nkik.hu E-mail address: nkik@nkik.hu  

Pest County Conciliation Board  

Headquarters: 1119 Budapest, Etele út 59-61, Etele Street, 1119 Budapest, 2nd floor 240, Postal address: 1364 Budapest, Pf.: 81, Phone number: (1)-269-0703, Fax number: (1)- 269-0703, President: Dr. Pál Koncz, Website address: www.pestmegyeibekelteto.hu; www.panaszrendezes.hu E-mail address: pmbekelteto@pmkik.hu  

Somogy County Conciliation Board  

Address: 7400 Kaposvár, Anna utca 6, 7400 Kaposvár, Hungary Phone number: (82) 501-000, Fax number: (82) 501-046, President: Dr. Imre Csapláros, Website address: https://www.skik.hu/bekelteto-testulet-159 E-mail address: skik@skik.hu  

Szabolcs-Szatmár-Bereg County Arbitration Board  

Address: 4400 Nyíregyháza, Széchenyi u. 2. Telephone number: (42) 420-180, Fax number: (42) 420-180 ,President: Katalin Görömbeiné dr. Balmaz, Website address: www.bekeltetes-szabolcs.hu E-mail address: bekelteto@szabkam.hu  

Tolna County Conciliation Board  

Address: 23-25 Arany J. u., 7100 Szekszárd, Hungary Phone number: (74) 411-661; (30) 664-2130, Fax number: (74) 411-456, President: Gréta Mónus, Website address: https://www.tmkik.hu/hu/bekelteto-testulet_2 E-mail address: bekeltett@tmkik.hu; kamara@tmkik.hu  

Vas Várm County Conciliation Board  

Customer reception: 9700 Szombathely, Rákóczi Ferenc u. 23. Phone number: (94) 312-356; (94) 506-645; (30) 956-6708, Fax number: (94) 316-936, President: Dr. Zoltán Kövesdi, Website address: www.vasibekelteto.hu E-mail address: pergel.bea@vmkik.hu 

Veszprém County Conciliation Board  

Address: 8200 Veszprém, Radnóti tér 1. Phone number: (88) 814-121; (88) 814-111, Fax number: (88) 412-150, President: Dr. Klára Herjavecz, Website address: www.bekeltetesveszprem.hu E-mail address: info@bekeltetesveszprem.hu  

Zala County Conciliation Board  

Address: 8900 Zalaegerszeg, Petőfi utca 24 Phone number: (92) 550-513, Fax number: (92) 550-525, President: Dr. Sándor Molnár, Website address: www.bekelteteszala.hu E-mail address: zmbekelteto@zmkik.hu 

 

16.6. The conciliation body is responsible for settling consumer disputes out of court. The conciliation body's task is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is unsuccessful, to rule on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. At the request of the consumer or the Supplier, the conciliation body shall advise on the rights and obligations of the consumer. 

16.7. In the case of cross-border consumer disputes relating to online sales or service contracts, the competent conciliation body is the chamber of commerce appointed by decree by the Minister responsible for consumer protection.  

16.8. The Consumer may use the EU online dispute resolution platform in case of a complaint. Accessing the platform requires a simple registration on the European Commission system by clicking here. Once logged in, consumers can then submit their complaint via the online website: http://ec.europa.eu/odr  

16.9. The service provider has a duty to cooperate in the conciliation procedure, by sending its reply to the conciliation body and by ensuring the participation of a person authorised to negotiate a settlement at the hearing. If the head office or place of business is not registered in the county of the chamber of conciliation which operates the territorially competent conciliation body, the obligation of cooperation of the business includes offering the possibility of a written settlement in accordance with the consumer's request.  

16.10. If the consumer does not go to a conciliation body or if the procedure has not been successful, the consumer has the right to go to court to have the dispute resolved. The action must be brought by means of a statement of claim containing the following information: - the court seised; - the names, place of residence and status of the parties and their representatives; - the right sought to be enforced, stating the facts on which it is based and the evidence on which it is based; - the particulars from which the jurisdiction of the court may be derived; - the request for a ruling by the court. The statement of claim must be accompanied by the document or a copy of the document whose contents are relied on as evidence. 

 

  1. DATA DATA

The privacy policy of this website is available at: https://websegely.hu/home/adatvedelmi-szabalyzat/  

 

 

 

Répcelak, 01 September 2023. 

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